Terms and Conditions


This website is operated by Collectors Investments (Collectors Exchange CC). Throughout the site, the terms “we”, “us” and “our” refer to Collectors Investments. We offer this website, including all information, tools and services available from this site to you, the user, on the condition that all terms and conditions in this document are accepted by you.

These Terms govern your access to the website located at www.collectorsinvestments.com. These Terms are a valid and binding contract between you and us. You may not access the Website unless you agree to abide by these Terms as they are. By accessing the Website, you signify your agreement to these Terms.

If you have any questions regarding our Website, the terms, products or services, please email collectables@telkomsa.net to contact us.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to amend these Terms at any time, in any way and from time to time. We will publish the amended Terms on the Website.

These amendments shall come into effect immediately and automatically and you will be bound by them. It is your responsibility to review these Terms regularly and to ensure that you familiarise yourself with any amendments to these Terms. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store

By agreeing to these Terms of Service, you represent and warrant that you are of full legal age, or are emancipated or have your guardian’s consent to enter into a contract, being these Terms.

You may not access the Website and may not accept these Terms if you lack the legal capacity to enter into a binding contract with us; are a person barred from accessing to the Website under the laws of the Republic of South Africa or other countries including the country in which you are resident or from which you access the Website.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not use the Website to post anything which contains viruses or any other destructive features, regardless of whether or not damage is intended.
A breach or violation of any of the Terms will result in an immediate termination of your access to the website and the services available.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Although we take steps to verify information presented on or through the Website, we do not warrant the accuracy or reliability of any advice, opinion, statement, or other information contained in, displayed on, linked to or distributed through the Website that we and/or other users may publish to the Website.

Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

You further agree that under no circumstances whatsoever, including as a result of our negligent acts or omissions or those of our directors, officers other persons for whom in law we may be liable, shall we or our directors, officers or other persons for whom in law we may be liable), be liable for any direct, indirect, extrinsic, special, penal, punitive, exemplary or consequential loss, damage or damages of any kind whatsoever or howsoever caused (whether arising under contract, delist or otherwise and whether the loss was actually foreseen or reasonably foreseeable), including but not limited to any loss of profits, loss of revenue, loss of operation time, corruption or loss of information, content or data and/or loss of contracts sustained by you, your directors, servants, dealers or customers, resulting from your use of or inability to access to the Website.

You waive and may not bring any claims or legal action arising out of, or related to Website access or these Terms more than 6 (six) months after the cause of action relating to such claim or legal action arose.

Product Pricing and Availability

Prices for our products are subject to change without notice.

You will be charged the prices that are reflected on the Website, subject to availability. The prices include Value-Added Tax.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right, but are not obligated, to limit or refuse the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.


The Products displayed on the Website will be delivered within the areas determined by the Delivery Service Provider. It is your responsibility to ensure that the delivery address, including suburb and postal code, is correct. Collectors Investments will not be liable for any Products or additional costs which may be incurred as a result of Products delivered to an incorrect address which is provided by the customer.

For more information please read our Terms of Sales and Delivery.


Payments on the Collectors Investments website are processed through PayFast.

Consent to collect information can be express (eg. signing an agreement) or implied (eg. if the User is given an opportunity to opt-out of a specific form of information sharing, but chooses not to do so, PayFast implies that the User chooses to share this information with us).

PayFast processes personal information on web hosting servers which may not be in your present country.

PayFast is also considered part of the Third-Party links.

Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. These links do not constitute our endorsement of such linked Websites or their contents nor do we necessarily associate ourselves with their owners or operators. You are solely responsible for identifying and familiarising yourself with any terms and conditions which will govern your relationship with such third party/ies.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions

Subject to the provisions of the Regulation of Interception of Communications and Provision of Communication-related Information Act, 2002 (“RIC Act”), if, at our request, you send certain specific submissions (or without a request from us) you send suggestions, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

  1. to maintain any comments in confidence;
  2. to pay compensation for any comments;
  3. to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.
We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.
We may ask you to submit your personal information to us through the Website in order to access aspects of the Website or make use of services we offer on or through the Website.

You warrant that the personal information you submit is accurate, current and complete. You will be denied access to the Website should you breach this warranty or subsequently be found to have breached this warranty.

We may take steps to verify your personal information which you submit to us. You irrevocably consent to this verification process. You acknowledge and agree that your access to the Website may be limited until such time as the verification process has been successfully completed.

Should you not agree to the verification process or withhold your consent as contemplated above, your access to the Website, generally, may be suspended or terminated and you waive any claims you may have against us, our officers, directors, employees, servants, agents and/or contractors arising out of our denial of access to you to the Website.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  4. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  5. to submit false or misleading information;
  6. to collect or track the personal information of others;
  7. to spam, phish, pretext, spider, crawl, or scrape;
  8. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Limitation of Liability

To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied, including without limitation to the implied warranties that the content published to the Website is fit for any purpose.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk.

Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Collectors Investments and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Any provision in these Terms which is or may become illegal, invalid or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be treated as if it were not written and severed from these Terms, without invalidating the remaining provisions of these Terms.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof.)

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals between you and us.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Disclosures Required By the Consumer Protection Act 68 of 2008

Access to the content, Website and/or competitions available on or through the application are classified as “electronic transactions” in terms of the ECT Act and therefore you have the rights detailed in Chapter VII of the ECT Act and we have the duty to the disclose the following information:

Our full name and legal status: Collectors Exchange CC / Collectors Investments (Registration Number 2008/090652/23)

Street address: 1st Floor, Illovo Muse, 198 Oxford Road, Illovo, Johannesburg

Postal address: 1st Floor, Illovo Muse, 198 Oxford Road, Illovo Johannesburg, 2196

Physical address for receipt of legal service: 1st Floor, Illovo Muse, 198 Oxford Road, Illovo, Johannesburg

Main business: Buying and selling coins, banknotes, jewellery, silverware and other collectables.

Website address: www.collectorsinvestments.com/

Official email address: collectables@telkomsa.net

Governing terms of use: These Terms

Risk and Ownership

Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery or collection. We will retain ownership in the Products until payment has been received in full.

Terms of Sales and Delivery

These terms cover our processes for sales and deliveries. It is to be read in conjunction with our other policies.


To place any orders through the website, users must provide their personal information in order to make payment and have any orders delivered.
Collectors Investments takes no responsibility for mistaken orders, it is the users responsibility to ensure that any and all orders placed are correct, as well as the personal information supplied in order to complete the order.

Users who wish to place orders do so with the knowledge that all Goods on offer through the website are limited and that pricing may change at any time without notice.


Clients who wish to collect may specify in their order that they would prefer to do so. Please notify the office of when you would like to make collection.

Collectors Investments are located at; 198 Oxford Road, First Floor, Illovo Muse, Illovo.

Our office hours are from 09:00-16:00 Monday to Thursday, and 09:00-15:00 on Fridays.

Delivery Service Provider:

We utilize the services of a number of Delivery Service Providers namely, PostNet, Courier Guy Cities and Courier Guy Towns. These service providers are considered Third Party Links in our Terms and Conditions and will be handled as such.

The Delivery Service Provider used will depend on the delivery area and urgency of the order.

We do not use the South African Post Office for any deliveries.

International Delivery:

Please contact us with your details.


A delivery fee will be charged for each delivery order placed by you.

You must ensure that the correct delivery address is provided to us. We will not be liable for any deliveries made to an address incorrectly provided by you.

You hereby authorise Collectors Investments to provide your personal information, including your name, delivery address and telephone number to our third party service provider (“Delivery Service Provider”) for the purpose of effecting the delivery.

The Delivery Service Providers deliver to customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main center. Outlying areas include farms, mines and townships.

Collectors Investments and/or the Delivery Service Provider may contact you regarding your orders when necessary.

On each delivery of the order to the specified delivery address, you will receive a delivery note from either Collectors Investments or the Delivery Service Provider, showing the items delivered.

For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf.

Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products. Collectors Investments or the Delivery Service Provider will attempt to contact you to make new arrangements for delivery. We reserve the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being affected at a later agreed time and at no additional charge.

Collectors Investments or the Delivery Service Provider shall not be liable for any losses or damages suffered by any person, including you, as a result of any act or omission by us or the Delivery Service Provider in delivering the Products to the delivery address.

You warrant that the delivery address is suitable for entry by the Delivery Service Provider’s vehicles and should a claim arise from damage to items such as driveways, overhead cables or walls, then you will be liable for such damages.

Items will be sent within three working days of purchase.


Payments are processed through PayFast.

Once you have selected your payment method, you will be directed to a link to a secure site for payment.

Order Tracking:

You can track your order with the tracking number provided by the Delivery Service Provider on their website.

Cancellation and Refunds:

Please refer to our Return Policy for details regarding our Cancellations and Refunds.

Returns Policy

In the event of the wrong goods being delivered, or if you have found the goods to not match the description given, please contact us within seven days of receipt so that we can arrange for the items return. Once we have inspected the item to ensure it has been returned in the same condition as when sent for delivery to you, we will refund you the amount paid (less the shipping costs.) This will be refunded to your original method of payment.

In the event that you wish to exchange the item, we will review the returned items condition and the item requested.

If you want an item to be replaced because you have received the item and it is damaged, we will need to inspect the item prior to providing a replacement.

If you wish to cancel you order, please notify us. The process will depend on at what point in the sales process you wish to cancel the order.

Should you wish to contact us regarding any of these issues, please email collectables@telkomsa.net.

Any and all returns must first be confirmed via email prior to shipping.

Return address:
Collectors Investments
198 Oxford Road
1st Floor
Illovo Muse

Privacy Policy

Collectors Investments is committed to protecting and preserving the personal information of all visitors to the Website. All references to ‘you/your’ in this document will be references to visitors of the Website.

This policy explains what information we collect when you use Collectors Investments’ website and services.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Data Collection:

Personal information is information that identifies, or could be reasonably associated with you. The term ‘personal information’ shall bear the same meaning under this Privacy Policy as defined in the ‘Protection of Personal Information Act, 4 of 2013’.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We will ask for your contact information and physical delivery address in order to process any orders you place.

You may also provide your information to us when you report any problem with respect to our Website.

With each visit to our Website, we may automatically collect and store certain information about you. This includes, but is not limited to the following:

  1. Technical information, including your Internet Protocol (“IP”) address which is used to connect your computer to the internet, any login details, to the extent that it is used, operating system and browser type and platform for system administration.

Information We Receive from Other Sources:

We may receive information about you from third parties with whom we are working closely. This may include Delivery Service Providers and PayFast.

The personal information that you provide to us may be used by us for one or more of the following purposes:

  1. to assist us to process and verify for the purposes for the purposes for which you provided the information or for further services;
  2. to assist in providing you with an improved experience via the Website;
  3. to inform you about changes in the services we offer and/or our Website or about features we think you would find of interest;
  4. to communicate with you and to allow you to participate in interactive features of our Website, when you choose to do so;
  5. to carry out our obligations arising from any contracts that we may have entered into with you’
  6. to provide you with information, products and services that you request from us.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Tracking and Cookies:

Our Website uses “cookies” or similar technology through which we may automatically collect certain personal information about you. The following data may be supplied to us by your browser:

  1. your IP address and/or domain name;
  2. your operating system (type of browser and platform);
  3. date, time and length of your visit to the Website(s); and
  4. the resources you accessed and the documents you downloaded.

Cookies help us to improve the Website and to deliver a better and more personalised service to you. They enable us:

  1. to estimate our audience size and usage pattern;
  2. to store information about your preferences, and so allow us to customise the Website according to your individual interests; and
  3. to recognise you when you return to the Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website. Where you either reject or decline cookies, you are informed that you may not be able to fully experience the interactive features of the Website.

Modifying or Deleting Your Personal Information

Should you wish to change your personal information you can contact us in order to update the data (e.g. a change in the delivery address). If you want to have your data removed you can email us with the request and we will notify you once the information has been removed from our systems. You can contact us via email at collectables@telkomsa.net.

Changes to this Policy:

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.


If you have any questions about this Privacy Policy please email us at collectables@telkomsa.net.